New Articles

  1. Contacts (Accounts) - Portal Access Logic Correction (20173)

    Previously, when a new contact was added and the account class has  Auto Send Portal Invitation on Contact Creation was set to Yes, the portal invitation link was sent, but the Enable Portal Access checkbox remained unchecked in Add Contact, prev...
  2. Service History (Accounts) - Excel Export Column Layout Updated (20237)

    The Excel export from Customer Details > Service History has been updated to separate the Sequence and Completion Date/Time into distinct columns. Previously, both values were combined into the same column in the export file. Pathwa...
  3. Inbound / Outbound (Operations) - COD Ticket Completion Rules Updated for F2 Save (19968)

    The logic for completing Cash on Delivery (COD) scale tickets using the F2 hotkey has been updated to enforce COD payment requirements. COD tickets with charges can still be saved using F2 , but they will no longer complete until payment is recei...
  4. Inbound / Outbound (Operations) - Logic Modified to Search Type Filter (20084)

    The search type filter behavior on the Inbound/Outbound screen has been modified to more precisely limit results to the selected filter type. When a specific search type is chosen (for example, Truck ), the entered search text is now compared onl...
  5. Inbound / Outbound (Operations) - Error Message on Attempt to Delete/Void Non-Integrated Terminal Payment (20086)

    An issue has been resolved that caused an error message to display when attempting to delete or void a non-integrated credit card payment from an inbound service record.  Pathway: Operations > Inbound / Outbound > [open service record...
  6. Account Class (Setup / Account) - New 'National Accounts' Added to Account Class Type Options (20344)

    A new account class type, National Accounts , has been added. When enabled, the National Account type allows recording a vendor rate but does not allow selecting a vendor. This account type is intended for internal or intercompany servicing. Ad...
  7. Inbound / Outbound (Operations) - Outbound Loads Not Updating Daily Totals in Inbound/Outbound Screen (19902)

    An issue has been resolved where daily totals were not updating for outbound loads in the Inbound/Outbound screen. Pathway: Operations > Inbound / Outbound ...
  8. Inbound / Outbound (Operations) - Enhancements to Work Order Records (19948, 20222)

    Cash Tendered and Change Due Amounts Now Tracked in Service Detail Payments (19948) Enhancements have been made to improve cash handling visibility for scale operations by tracking the amount of cash tendered and the change due on cash payments. ...
  9. Active Dispatch (Operations) - Add Support for Action Category of 'Empty' (20111)

    Active Dispatch now supports the EMPTY work type action category used for portable toilet operations. Previously, work orders with this category were not recognized. Pathway: Operations > Active Dispatch ...
  10. Service Records (Accounts) - Every-X-Weeks Services Duplicating After Route Renumbering (20119)

    An issue has been resolved that caused every-X-weeks service records to duplicate across multiple future weeks after changes were made in Route Management .  ...