New Articles

  1. Tax Verification

    P athway: Accounts > Tax Verification The Tax Verification screen is used to ensure that addresses and their associated tax regions are accurate. This process is essential to accurately calculate and apply appropriate taxes to service...
  2. Tax Verification - Improvements to Screen Display (15852) [Enhancement]

    The Tax Verification screen has been updated with the following changes: Previous check box selections for "Verified," "Not Verified," "Failed," "Address Not Found" and "Errors" now display as a tabset. A Confirmation prompt has also been added ...
  3. Services List (Dispatch) - Logic Updated to 'Set Posting' for Posted Work Orders (15849)

    Previous posting logic only allowed a work order to progress in the "Pending" to "Posted" process. With this change, if a work order has not been billed, the Posting Status can be reverted back to "Ready to Post" from a "Posted" status. ...
  4. Accounts - Service Record External ID Not Copying to Service Record (15848)

    Previously, when creating an on call work order, the External ID was not copying over to  the service record. This has been resolved.   Pathway:  Accounts > Search > Accounts  ...
  5. System - 'Other' Template Renamed to NavuSales iOS (15850)

    Notification template option 'Other' has been renamed to NavuSales iOS and is no longer available in Customer Service. Pathway: Setup > System > Notification Template ...
  6. Dispatch - Truck Link Fix (15847)

    The issue with the truck display, which was preventing the hyperlink to the Truck History Calendar Screen from appearing, has been successfully resolved. Pathway:  Operations > Dispatch ...
  7. Dispatch Views

    Pathway:  Operations > Dispatch In Dispatch, a grid view drop down is available and controls what route data is displayed on the screen subject to the date(s) and filters applied. Using different views, users can quickly navigate between...
  8. Bank Account Setup

    Pathway:  Setup > Accounting > Bank Account The Bank Account Setup screen stores the bank account details used by AR Payment Batch for payment processing. This screen consists two sections, an upper grid and a lower grid. The upper grid sho...
  9. Accounting (Tax Region) - ERP ID Field Displays if Enabled in 'System Options Setup' (15843) [Enhancement]

    If the 'Enable ERP Integration' is set to 'Yes' in System Options Setup, an ERP ID field will display in Tax Region Setup. Pathway: Setup > System > System Options;  Setup > Accounting > Tax Region ...
  10. Edit Route Record - Screen Label Changes (15839) [Enhancement]

    The following changes have been applied to the labels on the Edit Route Record popup editor: Miles field has been removed 'Start Time' was renamed to 'Scheduled Start Time' 'End Time' was renamed to 'Expected End Time' 'Disposal Location' was r...