New Articles

  1. Material Origin Setup

    Pathway: Setup > Operations > Material Origin  The Material Origin Setup screen is used to configure and track where materials originate. Origins can be assigned to sites within the same division or selected directly on a scale ticket....
  2. NavuNav (Android 6.7) - Loadman weights ignore Truck Scale UOM in NavuNav (19895)

    An issue has been resolved where weights received from Loadman in NavuNav were displaying in lbs instead of the Scale UOM configured on the truck setup (for example, kgs ). Weights now display using the unit of measure defined in the truck’s Sc...
  3. NavuNav (Android 6.7) - Logic update to Truck drop down on Clock In screen (20016)

    Previously, when a driver logged into the Driver App and was assigned to a single route, the Clock In screen still required them to select the Route field before the Truck drop-down would populate. The logic has been updated so drivers assigned to a...
  4. NavuNav (Android 6.7) - Unable to select current day for Downtime entries in PST (20213)

    An issue has been resolved that prevented drivers from selecting the current day on a Downtime entry on devices set to the Pacific Standard Time zone during morning hours. Android Date and Time Setting External help documentation for Samsung...
  5. NavuNav (Android 6.7) - Error during Switch Route when driver is no longer assigned to the original route (20326)

    An issue has been resolved where the Driver App (Android) displayed an error when a driver was removed from their original route in Dispatch and then attempted to complete the Switch Route process. ...
  6. AR History (Accounts) - Anniversary Billing Date Calculation Updated on Preview Invoice Screen (20385)

    Billing date logic has been updated for Anniversary billing customers. Billing dates are now automatically calculated based on the site’s anniversary date or active and upcoming services, rather than being manually controlled. For accounts on An...
  7. Inbound / Outbound (Operations) - New 'Tare Truck or Equipment' Feature (20360) [New Feature]

    A new Tare Truck or Equipment feature has been added to the Inbound/Outbound screen, allowing scale operators to quickly tare or re-tare trucks and equipment without navigating to the customer details screen. Methods to search trucks and equipme...
  8. Apply Convenience Fee

    The Convenience Fee feature allows businesses to add an optional fee to manual payments . This can help cover processing costs for payments made in person or over the phone. Convenience fees are set up at the Account Class level, so you can a...
  9. AR History (Accounts) - Decline Fee Updates (20305, 20214)

    An issue has been resolved where invoices for auto pay declined fees were not generating when an auto pay transaction failed, even though the decline fee amount was correctly configured at the account class level. Additionally, decline fee invoice...
  10. Recent Services (Customer Portal) - Vacation Hold Status Records Displayed Incorrectly (20108)

    Work orders that are in Do Not Service due to a Vacation Hold will now correctly display a work status of Vacation Hold instead of Credit Hold . ...