New Articles

  1. Site Details (Accounts) - Tax Code Not Validating (15624)

    An issue that caused errors when validating tax regions for certain addresses has been resolved. Pathway: Customer Service Screen> Site Details ...
  2. Notice of Operational Change with NavuNav Android 6.5

    Critical:  If your drivers run more than one route at the same time, contact Support before installing version 6.5 for Android.  Starting with NavuNav Android 6.5 , the driver will only be able to service a single route at a time.  T...
  3. NavuNav (Android) Switch Route

    To improve productivity and profitability reporting, drivers assigned to multiple routes must use the Switch Route feature in the application menu to move between them.  Although a driver may be assigned multiple routes in a single day, stops ca...
  4. [75.1 Release] AR History (Accounts) - Addition of Service Minimum on Invoices (18725)

    If a service has an applicable recurring minimum charge, it will display as a separate line item when not included in a charge grouping on the following: Printed Invoice Estimate Invoice Invoice Detail  ...
  5. NavuNav (Android) - 3rd Eye Menu Option Setup (19247)

    In NavuNav (Android), if 3rd Eye is not designated as the truck’s camera system in Truck Setup, the 3rd Eye option will not appear in the application menu. Pathway: Setup > Operations > Truck ...
  6. NavuNav (Android) - Logic Updated to Image Upload (19239)

    Previously, when a user selected an image uploaded from NavuNav, it was downloaded instead of opening as a preview in a new tab. This issue has been corrected in NavuNav, and images now open in a new tab as intended in Dispatch. Pathway...
  7. NavuNav (Android) - Map Centering Update on Stop List Screen (19276)

    An issue has been resolved that caused the map to recenter over Europe after completing menu actions such as recording downtime or capturing a a signature on stops.   ...
  8. NavuNav (Android) - Update to Photos Captured in Portrait View (19097)

    An issue has been corrected that caused photos captured in portrait view from the NavuNav application to display sideways, causing the timestamp and location data to also appear rotated in NavuNav and Dispatch. Image Example in NavuNav ...
  9. [75.1 Release] State / Province / Region (System/Setup) - Support for State Maximum Percentage for Credit Card Fees (18342) [New Feature]

    A new feature has been released that caps credit card fees at the maximum amount allowed by state requirements.  Review the documentation for a full overview of this feature- State / Province / Region Pathway: Setup > System > State...
  10. Edit PO Number on Invoice Detail

    Pathway: Accounts > AR History The Edit PO Number on Invoice Detail feature allows users with the appropriate permission to add or edit a Purchase Order (PO) number to an invoice that has already been generated. Permissions ...