New Articles

  1. Billing (Accounting) - Billing Comparison Analysis Report Not Generating (17660)

    An issue has been resolved that caused an internal server error when running the Billing Comparison Report, which previously resulted in no data being returned. Pathway: Accounting > Billing ...
  2. Payment Receipt (Accounts) - Not All Prined Receipts Successfully Generate (17662)

    An issue has been resolved where selecting 'Print Receipt' in AR History generated a blank page instead of the payment receipt.  ...
  3. Statement (Accounts) - Due Date Added to Core Statement (17342)

    An update was made to the core statement to include a Due Date column.  ...
  4. AR Aging Management (Accounting) - Screen Selection Updates and Enhancements to Context Menu Actions (17441)

    The following updates have been applied to the AR Aging Management screen: Selection Model 1. Left-clicking on row: Left-clicking anywhere within the row will cause the selection of the row. 2.  Right-clicking on row: ...
  5. Dispatch (Operations) - Site Hyperlink Added to Edit Service Record (17666) [New Feature]

    The Site ID hyperlink has been enabled on the Edit Service Record screen from the Dispatch Services list. Clicking the hyperlink opens the site in the Customer Service screen, which will also include a back button to return to the Services List ...
  6. Billing (Accounting) - Permission Logic Updated (17670)

    The following permissions have been updated: Permission 109 : Renamed from View Billing to View Billing and Process a Billing Batch. This permission now controls access only to the Account / Billing screen. Permission 281 : Renamed ...
  7. Active Services (Accounts) - Update to Ensure Unique Service IDs (17599)

    Service IDs have been updated to ensure uniqueness and prevent duplicates. Pathway: Customer Service Screen > Active Services ...
  8. Service Record (Accounts) - Support for Non-Integrated Credit Card Terminal (17615)

    A new "Enabled Non-Integrated Credit Card Terminal" field has been added to the Credit Card/ACH tab in the Division Setup screen. When this field is enabled, the "Credit Card - Non-Integrated Terminal" option becomes available in the Type dr...
  9. Screen Share: Create or Join a Screen Share Session

    Pathway:   User Profile Menu Screen sharing in Navusoft allows users to view another user's screen securely without sharing login credentials. This feature operates exclusively within the Navusoft application, ensuring that other brows...
  10. Dispatch (Operations) - Updates to Context Menu Actions (17440)

    The following enhancements have been applied to the Dispatch screen: Left and Right-Click Enhancements Left-click anywhere within a row (that is not a link) and it will cause the selection of the row. Right-click ...