New Articles

  1. AP Check Batch (Accounting) - AP Check Batch Fails to Create (19901)

    An issue has been resolved that caused the AP Check Batch to fail to create after the user has entered all the required information and selected 'Create Batch.'  Pathway: Accounting > AP Check Batch ...
  2. Rate Update Batch (Sales) - Rate Update Batch Reversal Deleting Service Records and Not Resetting Scheduled-Through Date (19366)

    An issue was resolved where reversing a Rate Update Batch did not properly restore associated service schedule (route) records. This has been corrected, and service schedule records now return to their expected state when a Rate Update Batch is reve...
  3. Automated Route Integrity Cleanup to Prevent Routing Issues (18858, 19387)

    A Route Integrity process has been implemented to enhance routing reliability by ensuring routine data discrepancies are automatically reviewed and corrected. Examples this includes:  Ending duplicate site service schedules for the same day ...
  4. Edit Service Record (Accounts) - Update to Display of Site Notes (19974)

    Previously, lengthy service notes could block access to other tabs on the Service Record screen. This update allows users to scroll within the Site Notes section, ensuring all tabs remain accessible.  Pathway: Customer Service S...
  5. Database Query (Database) - Fields Added to Work Orders Query (19979)

    Site Service ID has been added as a field option to the Active Services and Work Orders queries. Pathway: Database > Database Query ...
  6. Database Query (Database) - Fields Added to the Active Services Query (19984)

    Reason Code has been added as an option to the Active Services query.  Pathway: Database > Database Query ...
  7. Database Query (Database) - Fields Added to 'Daily Route Productivity' Query (19985)

    Truck State has been added as a field option to the Daily Route Productivity query.  ...
  8. Edit Service Record (Accounts) - Disposal Records from NavuNav Not Calculating Disposal Percentage Fees (17957)

    An issue has been resolved where disposal records created from NavuNav Android did not include flat fees or disposal percentage fees. ...
  9. Database Query (Database) - Updates to 'AR History' Query (18765, 19986)

    The following updates have been applied to the AR History query: Addition of a Payment Type field Addition of account address field Fix to the AR Type filter Pathway: Database > Database Query ...
  10. Transporter (Setup / Operations) - Scrolling Issue Prevented Viewing All Rows (19819)

    An issue in Transporter Setup prevented users from scrolling vertically to view all records when the list exceeded the visible area. This has been resolved, and scrolling now works as expected, allowing all rows to be viewed.  Pathway...