New Articles

  1. NavuNav (Android) - Truck Odometer UOM Not Matching UOM in Truck Setup (16854)

    An issue was previously found where the Odometer UOM setting in Truck Setup was not being reflected on the Check-In screen of the Driver App or used for the distance to each stop. This has been resolved. ...
  2. NavuNav (Android) - Pictures Captured in Landscape Mode Not Saving (16848)

    An issue has been resolved that previously prevented pictures captured in landscape mode on the driver app from being saved to the work order and uploaded to Dispatch for the site. Pathway: Operations > Dispatch ...
  3. NavuNav (Android) - Logic Updated to Handling of 'Do Not Service' Status (16600)

    In NavuNav (Android), 'Do Not Service' servicing logic was updated to allow drivers to service the stop, take photos, and add tasks.  Residential Mode: the screen was updated to display a popup window with 'Do Not Service' and the reason code in r...
  4. Service Records (Accounts) - Unable to Delete Disposal Records (16920)

    Previously, an error message prevented the deletion of disposal records, even if the records were not attached to a manifest consolidation batch or a charge. This has been resolved. Pathway:  Accounts > Load Service Record ...
  5. AR Payment Batch (Accounting) - F5 Refreshing Screen For Windows Users (16930)

    Previously, when using the F5 shortcut to open the Search Accounts/Sites in the AR Payment Batch screen on a Windows system, the F5 key would also refresh the page. This issue has been resolved so that the page no longer refreshes when the F5 shor...
  6. Import User

    The option to import system users is available in the Database module. This method provides an efficient way of mass creating user accounts in Navusoft. Once imported, user accounts can be updated from the User Setup and User Profile screens. ...
  7. Import User (Database) - New Import Feature Available (16879) [New Feature]

    A new Import User option has been added to the Import tool in the Database module. Review the documentation linked to this article for file format requirements and other logic.  Pathway:  Database > Import > Import User Article: ...
  8. Add Lead (Accounts) - Ability to Clear Optional Fields Added (16923)

    An enhancement has been made to the Add/Edit Lead screen to allow users the ability to clear optional fields. Pathway: Accounts > Search > Accounts  ...
  9. Rate Update Batch (Sales) - Postal Code Added To Extended View and Export (16919)

    Rate Update Batch has been updated to include a Postal Code column in the extended view for both the Service Charge Rate and Service Rate Update Batch screens, as well as in the export. Pathway: Sales > Rate Update Batch ...
  10. Notification Template (Setup)- New Template Added (16820) [New Feature]

    A new notification template 'Account Request Notification' has been added as an option to the Type drop down. The Account Request Notification  is sent to contacts who have their Account Request Notification setting set to 'Email' or 'Text Message...