The logic for the notification icon indicating when a customer has viewed the invoice has been updated. The email icon will turn green (indicating the invoice has been read) under the following circumstances once the invoice is viewed from:
- The original notification link
- The invoice reminder email link
- The past due reminder email link
- Manually emailing the invoice
- Customer Portal
The email icon will not display green for the following reasons:
- Viewing the email PDF attachment (if the account is set to include the attachment).
- Viewing the invoice from a URL that was copied in Navusoft and emailed to the customer.
Pathway: Accounts > Customer Service Screen > AR History