Updated Articles

  1. Search Accounts - Improvements Made to Search Screen (16466) [Enhancement]

    The following enhancements have been applied to the Search screen: 1. Keyboard-friendly: Each search field on the Search screen supports keyboard entry and responds to the tab key. Upon typing in a search field, the system will generate a lis...
  2. Disposal Records - Add/Edit Allow Up To 4 Decimals in the Gross/Tare Fields (16480) [Enhancement]

    An enhancement has been made the the Weight In and Weight Out fields to allow up to 4 decimals for the UOM. Pathway: Operations > Dispatch ...
  3. Send Bulk Portal Invites

    Pathway:  Database > Send Bulk Portal Invites The Send Bulk Portal Invites tool facilitates the mass distribution of portal invites to two groups: new users without a portal account and existing users who haven't accepted a previous invite....
  4. Send Bulk Emails

    Pathway:  Database > Send Bulk Emails The Bulk Email screen is used to send large email campaigns to a select customer group using group filters. This tool requires the selection of a Notification Template. Notification templates are create...
  5. Split Order Setup

    The following article details the behind-the-scenes setup required to control split order functionality. Split Orders are created when a (parent) work order has an uncompleted task (such as returning the yard box back to the site) and completing tha...
  6. Active Services (Accounts) - Functionality Added to Link Site Services (16502) [Enhancement]

    Functionality has been added to enable the linking of site services. When an active service is added to, or already exists on an account, supplementary services like a "locking bar" can be included and associated with it. Upon linking services, a ...
  7. Default Pricing - Default Rates to Support 4 Decimal Points (16479) [Enhancement]

    Rate fields have been enhanced to support four decimal points in the following screens: Default Pricing \ Charge Code (depicted in example image) Available Charge Codes Account Default Rate Pathway:  Setup > Services > Default Pr...
  8. Site Status - "Bad Debt" No Longer Available as a Site Status (16541)

    When an account with a single site is updated to a "Bad Debt" status, the logic has been updated to prevent the Site status from being changed to "Bad Debt." Furthermore, "Bad Debt" is no longer an available status in Site Status History. ...
  9. Account Calendar - Logic Updated to Event Sorting in Calendar (16489) [Enhancement]

    Calendar visibility has been enhanced for days with multiple events and user views at a site. Key improvements include: User views If more than one user has viewed the site, a total count of user views will display. Hovering over the count w...
  10. Permissions (System) - Permission Changes - Action Needed (16530) [Enhancement]

    The following changes have been applied to permissions: Permission 92 (Override Work Order Charge Rate) was a duplicate of permission 336 (Edit Charge Code Rate for Work Order) and has been removed. Permission 326 has been renamed from "Mo...