New Articles

  1. AR History (Accounts) - Invoice Format 7 Udpated (20048)

    Formatting was updated in Invoice Format 7 to prevent total values exceeding 999,999.00 from being cut off. Pathway: Customers Service Screen > AR History ...
  2. Dispatch (Operations) - Route Sheet Format 4 Updated (20004, 20293)

    The following updates were applied to Route Sheet Format 4 : An issue was resolved where not all site names were displaying. Work Order notes were added and now print below the Site ID and Site Name . Pathway: Operations > Dispatch...
  3. User Activity (Accounts) - Sales Rep Name Not Dispaying on Detail Export (20012)

    An issue was resolved that prevented the Sales Rep name from displaying in the Detail Export of the User Activity screen. Pathway: Accounts > User Activity ...
  4. Route Management (Operations) - Enhancement to View Site Notes, Access Note and Business Hours (18178)

    An enhancement has been applied to the Pending and Current screens of Route Management to improve visibility of site notes, access notes, and business hours. If any of this information exists for a site, an asterisk is displayed after the site...
  5. Dispatch (Operations) - Pins not Displaying on Map for the 'Work Type' Grid View (20052)

    An issue was resolved where the Route Dispatch Map  failed to display pins for selected routes in the Work Type grid view. Pathway: Operations >Dispatch > Work Type [grid view] ...
  6. Active Services (Accounts) - Last Activity Date Not Displayed (20067)

    An issue was resolved that prevented the most recent completed work order date from displaying in the Last Activity column within the Active Service section. Pathway: Customer Service Screen > Active Services [section] ...
  7. AR Aging Management (Accounting) - Update to Bill Group Filter (20291)

    The Bill Group filter on the AR Aging Management screen has been enhanced to allow for multiple bill group selections.  Pathway: Accounting > AR Aging Management ...
  8. GL Transaction Processing (Accounting) - Support of Deferred Surcharges (20244)

    Billing has been enhanced to support deferred surcharges for accounts on Advance billing.  Example Account GL Transaction Processing example   ...
  9. Notify of Future Rate Increase During Billing

    Pathway: Accounting > Billing Notifying customers of upcoming rate changes is an important part of transparent billing. This functionality helps users proactively inform customers by flagging invoices affected by a future rate increase a...
  10. Edit Site (Accounts) - Modification to Site Level Finance Charges (20255)

    The billing process has been updated for accounts with Bill by Site enabled to apply only site-level finance charges associated with the site’s assigned bill group, excluding account-level finance charges. Pathway: Customer Service Scre...