New Articles

  1. Credit Card / ACH Reconciliation

    Pathway:  Accounting > Credit Card / ACH Reconciliation The Credit Card/ACH Reconciliation screen provides a list of all credit card and bank ACH transactions within a specified time frame. The results displayed are determined by the filte...
  2. Accounts - Add Payment Method / Make Payment Method Inactive

    Pathway:  Accounts > Search > Accounts  Manage payment methods for an account by using the Wallet link on the AR History screen. Displayed with the Wallet link is a numeric value in parentheses to indicate the current number of payment ...
  3. Invoice Notification Monitoring

    Pathway:   Accounting > Invoice Notification Monitoring  The Invoice Notification Monitoring screen offers a summary of invoices that have been either printed or emailed, along with an indication of whether the recipients have viewed the ...
  4. Period Closing

    Pathway:  Accounting > Period Closing The Period Closing screen provides a list of divisions for which the AR (Accounts Receivable) period can be closed. Once closed, the system restricts any further AR activity within that period. It's imp...
  5. Service Records - Update to Decimal Logic for Charge Gross Qty and Charge Qty (16009) [Enhancement]

    Service Record logic has been updated to prevent the rounding of the Gross Qty and Charge Qty fields to 2 decimal places. Pathway:  Accounts (Customer Service Screen) > Service Record - Charges tab ...
  6. AR Payment Batch

    Pathway:  Accounting > AR Payment Batch The AR Payment Batch screen consolidates and manages payments received from accounts. When a payment is received, users can apply it to the account in an existing open AR batch, or create a new batch ...
  7. Invoice Display - Screen Updates (15955) [Enhancement]

    Improvements have been applied to the format and display of the 'Account Balance Due' and  'Past Due'  fields, along with the 'Make a Payment' button for invoices. Additionally, a "Login to Portal" link has also been added.  Pathway: Ac...
  8. Dispatch - Screen Grouping Logic Updated (15990) [Enhancement]

    The Dispatch screen has been updated to group routes by Division, Line of Business and Date. Pathway:  Operations > Dispatch ...
  9. Document Formats - Logic Update to Format Class Field (16005) [Enhancement]

    In Add/Edit Document Format, the Format Class field has been updated to a drop down that can be edited. Pathway:  Setup > Document Formats > Format ...
  10. Work Type - New Field Added (15958) [Enhancement]

    A new "Self-Service Label" field has been added to the Add and Edit Work Type Setup screen. Field entry is optional and is related to self service ordering allowing users to apply a specific label for site service actions. If a label is not entered ...