New Articles

  1. Inbound/Outbound - Error Creating New Disposal Record (16157)

    Previously, an error message was returned when trying to create a disposal record in Navusoft and NavuNav. This has been resolved. Pathway:  Operations > Inbound/Outbound ...
  2. Accounts - Active Services Taking Longer To Load (16173)

    Previously, when viewing a site, the Active Services section of the screen was taking longer to load than usual. This has been resolved. Pathway:  Accounts > Search > Accounts ...
  3. Route Management (Pending) - Upon "Post" Screen Continues to Display as "Updating" (16172)

    Previously, in the Route Management Pending tab, when a new route was set and the 'Post' button was clicked, the route would post successfully, but the screen would persistently show "updating." This has been resolved. Pathway:  Operatio...
  4. Accounts - Work Order Per Unit Rate 0.00 Not Saving (16155)

    The issue with the Per Unit work order charge rate has been resolved. Specifically, if a user changed the rate from a previous amount back to the default rate of $0.00 the change did not stick. Pathway:  Accounts > Search > Account...
  5. Sales Results Net New (Analysis) - Screen Enhancements (15875)

    The f ollowing changes have been applied the the Sales Results Net New screen: Filter  labels have been relocated to display above the filter they are associated with.   A new  'Based On' filter has been added with 'Effective Date' and '...
  6. Bulk Update - 'Exclude From Past Due Notification' Target Field Option Added (16128) [Enhancement]

    The Bulk Update feature now includes a new Target Field option: 'Exclude From Past Due Notifications'. Pathway:  Database > Bulk Update ...
  7. Route Management - Route Count Added To Pending Tab (16136) [Enhancement]

    An enhancement has been made to the Pending tab in the Route Management screen to display a Count at the top of the screen. Pathway:  Operations > Route Management ...
  8. Inbound/Outbound (Operations) - Edit Disposal/Shipment Screen Includes Internal Ticket Number (16103) [Enhancement]

    A change has been made to Edit/Disposal Shipment to display the Internal Ticket number at the top of the screen. Pathway:  Operations > Inbound/Outbound > Select Service Record ...
  9. Accounts - Unable to Process Payment Using Credit Card On File (16139)

    The issue preventing users from processing payments with the payment method on file and hindering the calculation of the total amount in the Post A Payment screen has been resolved. Pathway:  Accounts > Search > Accounts ...
  10. Accounts - Service Notification Manifest Hyperlink Not Displaying (16121)

    Previously, when the Work Status of a work order was changed to 'Service Completed,' the notification email sent did not include the manifest hyperlink. This has been resolved. Pathway:  Accounts > Search > Accounts ...