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Logic has been updated for scale tickets so cash payments and terminal credit card payments are posted to separate AR Payment Batches. Previously, both payment types were posted to the same batch. Pathway: Accounting > AR Payment Bat...
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Previously, Account Requests were labeled as 'Complaints' in several areas. Considering that most requests submitted are not complaints, the labeling has been updated from "Complaints" to "Account Requests." The three areas affected were on the...
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The issue with all payments not being included in the Credit Card / ACH Reconciliation has been resolved. It was identified that payments made on a scale ticket were being omitted because “Scale” was not included as a Source option. The issue was...
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An intermittent issue that caused an error message to display when attempting to renumber or resequence stops has been resolved. ...
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The wording for the Print Rule and Notification Rule titles and each field on the Minimum Amount Rules tab on the Update Bill Group screen has been updated to increase clarity. In addition, a note was added at the bottom to explain how to omit...
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In the NavuNav 6.7 release, enhancements have been made to improve the display of address information on the Stop Detail screen when larger font sizes are enabled on a device. Previously, increased device font settings could cause address text to ...
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An issue has been resolved where the Bill Group drop down would clear after the screen was loaded and multiple divisions were selected. Pathway: Accounting > Unapplied Management ...
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Created On: 05/13/2026
in Customer Portal Home
Pathway: Customer Portal > Submit an Online Request The Submit Request feature in the Customer Portal allows customers to submit a request. An account request is a specific action or information requested by a customer. To understand...
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Created On: 05/12/2026
in Customer Portal Home
Pathway: Customer Portal > [Create Order] The Create Order feature in the Customer Portal allows customers to request a service that has not yet been scheduled. Given specific account requirements have been met, users can quickly in...
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The following enhancements have been made to the process of geocoding non-geocoded service sites: The ability to override the Account Class Default Geocoding Type has been added. If an Account Class is set to Street Side by default, user...