New Articles

  1. Database (Database Query) - Add 2 Fields to Active Services Entity (21456)

    The following fields have been added to the Active Services entity in the Database Query tool: External Reservation Number External Contract Number Pathway: Database > Database Query ...
  2. GL Segmentation (Setup / Accounting) - Add Intercompany Section (20866)

    An Intercompany section has been added to the GL Segmentaiton Setup screen and includes 2 segments. One of these segments must be Division. Pathway: Setup > Accounting > GL Segmentation Setup ...
  3. Contact Role (Setup / Account) - New Setup Screen (21117) [New Feature]

    A new Contact Role Setup screen has been added to Setup > Account . This screen will allow companies to define contact roles and manage contacts using the Contact Role.   As part of this new functionality, the Add/Edit Contact  screen has been...
  4. Route Management (Operations) - Optimization Results Map Missing Site Pins (20874)

    We've resolved an issue with the Route Optimization Results Map in Route Management where site pins were not displaying. This issue was isolated to route optimization within Route Management and did not affect optimization results run from the Dis...
  5. Contact Role Setup

    Pathway:  Setup > Account > Contact Role Contact Role Setup  allows users to create different contact roles providing the ability to filter contacts by certain role types. Field Descriptions Fields ...
  6. AR Payment Batch (Accounting) - Cash Payments and CC Payments Placed in Same Batch (21333)

    Logic has been updated for scale tickets so cash payments and terminal credit card payments are posted to separate AR Payment Batches. Previously, both payment types were posted to the same batch.  Pathway: Accounting > AR Payment Bat...
  7. Billing Process Overview

    The billing process is designed to help you efficiently manage, review, and finalize your financial transactions in structured groups called batches . To learn about the Billing screen, check out the Billing Screen Overview article. This ar...
  8. AR History (Accounts) - New Permission Added to Rebate/Refund Checks (21041)

    Permission 486 (Void Rebate / Refund Check) has been added to limit users from being able to void a rebate or refund a check at the transaction level.   If the user does not have permission 486 in addition to not having its parent permision,...
  9. Account Requests (Accounts) - Rename Complaints to Account Requests (21338)

    Previously, Account Requests were labeled as 'Complaints' in several areas.  Considering that most requests submitted are not complaints, the labeling has been updated from "Complaints" to "Account Requests." The three areas affected were on the...
  10. Credit Card / ACH Reconciliation (Accounting) - Not Showing Scale Ticket Payments (20841)

    The issue with all payments not being included in the Credit Card / ACH Reconciliation has been resolved.  It was identified that payments made on a scale ticket were being omitted because “Scale” was not included as a Source option. The issue was...