New Articles

  1. Notification History - Emails Failing to Send (14974)

    An issue related to attachments has been resolved that caused email notifications to fail. Pathway:  Database > Notification History ...
  2. Operations (Work Type) - Enhancements to Service Notifications (14781) [Enhancement]

    The following changes have been applied to Service Notifications: Update to existing alert names to indicate alerts are sent based on calendar days (Monday - Sunday) The existing 'Service reminder for every x weeks services (Send 3  Calendar day...
  3. Active Services - Validation Popup Message Added For Invalid End Dates (14789)

    When ending a service, a Validation popup will display if the end date entered does not match the following end date logic: End Date is greater than or equal to the service's start date. End Date is greater than or equal to the schedule date of t...
  4. Accounts - Error Message When Using Transfer Services (14920)

      Logic has been updated to the Transfer Service tool to include a Reason Code selection for both the end and add service entries. This resolves the  error users received when processing a Transfer Service.  Pathway:  Accounts > Sear...
  5. Billing - Billing Export Format 1 Date Order Updated (14927)

    Previously, Billing Export (Format 1) incorrectly ordered the dates for quarterly site services. Logic has been updated to order the service dates beginning with the most recent.      Pathway:   Accounting > Billing ...
  6. Billing - Reversed Invoices Should Not be Included In Print (14904)

    An issue in Billing has been resolved that allowed reversed invoices to be included in invoice printing for both the 'Print paper Invoices' and 'Print All Invoices' options. After an invoice has been reversed it will not be included when running an ...
  7. Alert Notifications - Timestamp Logic Updated to use Timezone in Setup (14867)

    Timestamp logic has been updated to alert popups to use the timezone indicated in  Setup > System > System Options . Pathway: Home Screen > Alert Notification (popups)
  8. Calendar - Timestamps for Site View Not Using Correct Time (14905)

    Previously, the 'Last Viewed' time that displayed upon hovering over a user's name in the calendar did not match the timestamped time in Site Views. Logic has been updated to use the user's current time for the timestamp. The same logic was also ext...
  9. Site Inventory - Banner Count Added (14980) [Enhancement]

    Banner counts have been added to the Site Inventory icon and the Site Inventory tabs. The count on the Inventory icon is a combined total of the count on Trucks and count on Equipment. Pathway: Accounts > 'Site' Search > Site Section o...
  10. Rate Update Batches - 'Months At Rate' Column Displayed '0' For Batch Edits (14901)

    An issue has been fixed that caused the Months At Rate column to populate all zeros in the Site Service Rate Update Batch  screen where new rates are applied.  Pathway: Sales > Rate Update Batches ...