New Articles

  1. Lock Box Payment Import Format 3

    Pathway: Accounting > AR Payment Batch The Lock Box 3 Import Format is used to import payment information into the AR Payment Batch . Before importing, an AR Payment Batch must be created. Once the batch is ready, the import file can be...
  2. On Call Orders (Accounts) - Update to Information Displayed on Screen (16496)

    The Create On Call Order  screen has been updated to include the following information as it applies:  COD - Payment Required  Business Hours The Edit Service Record screen has been updated to include the following information as it applies:...
  3. Work Orders (Accounts) - Updated to Work Order Format 2 (19407)

    Work Order Format 2 has been updated to display both the route number and the driver’s name. ...
  4. NavuNav (Android) - Logic Updated to Improve App Memory Usage (19401)

    An enhancement has been made to the NavuNav application to resolve an issue where the app consumed excessive memory when offline for extended periods while stops were still being serviced. ...
  5. Service Record (Accounts) - 'Display in Customer Portal' Not Respecting Account Class Setup Setting(19343)

    An issue was identified where, if a driver marked a stop with an exception and attached a photo, and the account class setting Default Work Order Photo – Display in Customer Portal was set to Yes , the service record incorrectly showed Display i...
  6. Database Query (Database) - New Query Added (19067)

    A new query entity 'Customer Service Activity History' has been added to the Database Query tool.  The image below captures the display fields the new query includes.  Pathway: Database > Database Query ...
  7. System Options (Setup) - Field Renamed In Online Order (19362)

    The Online Order field previously labeled Default Service Region has been renamed to Fallback Service Region (If None Matched) and now includes the option to be cleared.   Additional information about this setup:  If a customer's address ...
  8. Disposal Detail (Standard/Operations Reports) - Results Not Returned (19384)

    An issue has been resolved that prevented results from being returned on the Disposal Detail Report.  Pathway : Reports > Standard > Operations > Disposal Detail ...
  9. Aging Details (Standard AR Reports) - Grand Total Not Displaying (19386)

    An issue that prevented the Grand Total from displaying at the bottom of the Aging Details report has been resolved.  Pathway: Reports > Standard > AR > Aging Details ...
  10. Site Details (Accounts) - Site Not Found Error Resolved (19354)

    An issue has been resolved that caused a 'Site Not Found' error when an edit was made to the Bill Group field.  Pathway: Customer Service Screen > Site Details ...