New Articles

  1. Dispatch (Operations) - Error Received When Trying to Post Larger Routes (18103)

    An issue has been resolved that triggered an error when users attempted to bulk post a high volume of service records in the Dispatch screen. Pathway: Operations > Dispatch > Services List ...
  2. Customer Portal (Municipal) - New Location Map and Updates to Service Map (18438) [New Feature]

    Mapping features available to Municipal account classes in the Customer Portal have been updated with the following:  Location Map (Previously 'Service Map') includes the following updates: A new search feature has been added to the map, al...
  3. Dispatch (Operations) - Change Sequence Re-Added to Map (18065)

    Change Sequence has been re-added as a right-click menu option to the Route Dispatch Map.  Pathway: Operations > Dispatch  ...
  4. NavuNav (Android) - Logic Updated to Service Record Status Change and the Scheduled Date (17006)

    When a driver completes a stop after the Route Cutoff Time set in the Line of Business, the Scheduled Date is set to Completion Date Time plus one day. Basic Scenario:  In the example below, the original scheduled date was 7/13/25 , an...
  5. Roles (Setup/System) - Permission Settings Not Preventing Access to Residential Mode (18362)

    An issue with permission 391, which controls driver access to Residential Mode in NavuNav, has been resolved. Previously, drivers without this permission were still able to access Residential Mode.  Pathway: Setup > System > Role ...
  6. System (Setup) - Updates to Support EDI Billing Export Format (18578)

    A new billing export option, WM EDI Format (Standard) , has been added to the Billing Export Format field in Bill Group setup. To support this format, an EDI Company Name field is now available on the Integration tab in System Options Setup...
  7. Surcharge Setup (Setup/Services) - New Display Columns Added (18813)

    The following new columns have been added to the Surcharge Setup screen: Type Taxable Tax Class Exclude from Revenue Collection Franchise Fee Pathway: Setup > Services > Surcharge ...
  8. Billing Settings (Accounts) - Logic Updated to Surcharge Group Billing Setting (18767)

    The logic for the Surcharge Group field has been updated to exclude inactive surcharge groups from the drop down list. Pathway: Customer Service Screen > Site Details [ right click ] > Billing Settings [ Edit Site } ...
  9. Bill Group (Setup / Accounting) - New Setting Added to Support Anniversary Billing (18812)

    In Add/Update Bill Group, when the Frequency is set to Anniversary 4 Week , a new setting,   Bill Unbilled Ended Services Through  is displayed.  Pathway: Setup > Accounting > Bill Group ...
  10. Route Summary (Route Management) - 'Avg Hours' Summary Type Removed (18769)

    In Route Summary, the 'Avg Hours' Summary Type has been removed and will be delivered on a different form on a future release.  Pathway: Operations > Route Management  ...