Pathway: Customer Portal > Make A Payment
Customers can use the 'Make a Payment' screen in the Customer Portal to make a full or partial payment towards the account balance, current charges, or select invoices.
Make A Payment Descriptions
| Filter | Description |
| Total Balance | Option to pay the total balance due on the account. |
| Current Charges | Option to pay only the most current invoice balance amount. |
| Fixed Amount | Option to pay a fixed amount entered by the customer. |
| Selected Invoices | Option to pay on only the selected invoices. After choosing the "Selected Invoices" radio button, click on the hyperlink (shown as a numeric value) associated with it to identify the invoices to which the payment should be applied. |
| Payment Total | Displays the payment amount that will be processed. The value displayed here is determined by a selection from above. |
| Wallet | Identifies the payment method that will be used to process the payment. If the payment method has changed, use the Add Wallet option to add a new method for current and future use. |
| Add Wallet (button) | Opens the Add Wallet screen to add a new payment method. |
| Note | Option for the customer to add a note with their payment. |
Make A Payment
- Select the 'Make a Payment' button from the Customer Portal home screen. This will open the Make a Payment popup screen.
- Select a payment option:
- Total Balance - Pays the total balance due on the account.
- Current Charges - Pays only the current invoice amount.
- Fixed Amount - Pays a set amount towards the account total balance.
- Selected Invoices - Select the invoices to make payments for.
- Total Balance - Pays the total balance due on the account.
- Select the payment method from the Wallet drop down. If one doesn't exist, or has changed, enter a new method by selecting the 'Add Wallet' button.
- Click 'Process Payment' and the payment will be processed.