Dispatch Views
Last Modified on 03/25/2026 1:14 pm PDT
Pathway: Operations > Dispatch
In Dispatch, a grid view drop down is available and controls what route data is displayed on the screen subject to the date(s) and filters applied. Using different views, users can quickly navigate between data sets to analyze route information. By default, the Standard view is populated when a user first logs in.
For most views:
- Double-click on the row of a route to open the Edit Route Record popup editor.
- Right-click on a row, to display actions that can be performed.
Permissions
The following permissions are required to access the various Dispatch screen views:
| Permission ID |
Permission Name |
| 88 |
Dispatch |
| 312 |
Dispatch / Completion Grid View |
| 314 |
Dispatch / Research Planning Grid View |
View: Standard
The Standard view displays the basic details for each route and is the default view. Hyperlinks beneath various columns on the screen provide users with direct access to specific records associated to a route.
Field Descriptions
Many fields displayed in Standard View are also displayed in the other Dispatch screen views.
| Column | Description |
Route
| The route name scheduled for a given day/division/line of business.
Double-click on the row, to edit or view details about the route.
Click the route name hyperlink, to view the route schedule via a calendar view.
Click the red clock icon, to view route details and service/driver locations.
|
Truck
| The truck name assigned to the route.
Click the truck name hyperlink, to view the truck's schedule via a calendar view.
|
Driver
| The driver's name assigned to the route.
Click the driver name hyperlink, to view the driver's schedule for the month and access the Add/Edit Worker Availability Exception screen. Learn more: Worker Availability and Capability.
|
Pre Trip
| The timestamp of the driver's completed pre-trip vehicle inspection.
Click the pre-trip timestamp hyperlink, to view the Vehicle Inspection Results.
Note: Once the pre-trip inspection is complete and passes, the time displays in green. If the inspection fails, the time displays is red.
|
Post Trip
| The timestamp of the driver completed post-trip vehicle inspection at the end of the route.
Click the post-trip timestamp hyperlink, to view the Vehicle Inspection Results screen.
Note: Once the post-trip inspection is complete and passes, the timestamp will display in green. If the inspection fails, the time displays in red.
|
Optimized
| Displays a time range hyperlink of when the route was last optimized. Note: Route Optimization is an optional feature that reorganizes stops to maximize operational efficiency. Learn more: Route Optimization
|
| Scheduled | The count of scheduled services, or "stops" are scheduled on the route for the day.
Click on the number hyperlink, to review all service stops in the Services List.
|
Serviced
| The count of completed stops on a route.
Click on the number hyperlink, to review the completed service stops in the Services List.
|
Pending
| The count and percentage of schedule stops that have not been serviced on the route and remain "in-progress."
Click on the number/percentage hyperlink, to review the pending stops in the Service List.
Note: Follow your companies end of day procedures for pending locations that were unable to be serviced.
|
Do Not Service
| The count and percentage of stops that have been marked as "Do Not Service" or "Not Serviced" due to a service exception.
Click on the number/percentage hyperlink, to review the stops not serviced in the Service List.
Note: Stops appear in this column when a service is marked with an Exception and a Reason Code planned (e.g., Vacation Hold, Credit Hold) or unplanned marked by driver (e.g. Bin Blocked).
|
Exceptions
| The the count and percentage of stops that a driver has marked in the driver app as unable to service.
Click the number hyperlink, to review these exception services in the Services List.
Note: This calculation includes blocked equipment.
|
Disposal
| The count of disposal trips made on the route and the combined total weight of disposal material.
Click the hyperlink to open the Route Disposal Records popup editor.
Used for scale to track scale in / scale out, scale tickets and other disposal/shipping information. Select the hyperlink to view/edit details and to upload a scale ticket.
|
View: Transport
The Transport view within Dispatch includes 'Destination' and 'Transporter' columns and is primarily used for transfer waste. Hyperlinks beneath various columns on the screen provide users with direct access to specific records associated to a route.
Field Descriptions
The fields below are distinct to the Transport view. The other fields in the view are described in the Standard View section.
| Column | Description |
Destination
| Identifies the disposal destination for the route. |
Transporter
| Identifies the transport company waste is being transferred with. Click the hyperlink to open the Edit Route Record tool |
View: Residential
The Residential view is an expanded version of the Standard view to include the display of 'Helpers' and 'Labor Hours.' Hyperlinks beneath various columns on the screen provide users with direct access to specific records associated to a route.
Field Descriptions
The fields below are distinct to the Residential view. The other fields in the view are described in the Standard View section.
| Column | Description |
Helper
| The name of the helper assigned to assist with the route.
Click on the helper's name to view their schedule for the month.
|
Helper 2
| The name of the second helper assigned to assist with the route.
Click on the helper's name to view their schedule for the month.
|
Labor Hours
| The amount of hours spent completing services including the driver and any helpers assigned to the driver.
Click the hyperlink to open the Worker Labor Hours add/edit hours.
|
View: Roll Off
The Roll Off view includes columns for Deliveries, Exchanges and Removals. Hyperlinks beneath various columns on the screen provide users with direct access to specific records associated to a route.
Field Descriptions
The fields below are distinct to the Roll Off view. The other fields in the view are described in the Standard View section.
| Column | Description |
Deliveries
| The number of roll off deliveries for the route.
Click the hyperlink to open the Services List and review stops.
|
Exchanges
| The number and percentage of roll off exchanges for the route.
Click the hyperlink to open the Services List and review stops.
|
Removals
| The number of roll off removals for the route.
Click the hyperlink to open the Services List and review stops.
|
View: Route Data Entry
The Route Data Entry view offers an in-depth perspective on the productivity levels of each route. It encompasses details such as driver clock-in/clock-out times, lunch start/end times, labor hours, and downtime attributed to unforeseen events like a flat tire. Hyperlinks beneath various columns on the screen provide users with direct access to specific records associated to a route.
Field Descriptions
The fields below are distinct to the Route Productivity view. The other fields in the view are described in the Standard View section.
| Column |
Description |
Payroll Clock In
|
The start time that user entered manually enter or using a third party payroll application.
|
Log In
|
The time the driver logged into the app to begin services.
|
First Service Time
|
The time the first service for the route was completed.
|
Lunch Start
|
The timestamp when a driver clocks out for lunch in NavuNav.
|
Lunch End
|
The timestamp when a driver clocks in from lunch in NavuNav.
|
Last Service Time
|
The time of the last service for the route was completed.
|
Truck (Distance)
|
The miles traveled to complete the service route for the day. Click the hyperlink to open the Worker Daily Productivity add/edit hours.
|
Fuel
|
The amount of fuel added to the truck that day. Click the hyperlink to open Fuel Receipts to add/edit fuel details.
|
Log Out
|
The time the driver logs out from the app to end services for the day.
|
Payroll Clock Out
|
The end time that the user has manually entered when using a third party payroll application.
|
Down Time
|
The amount of downtime the driver recorded for unexpected service interruption (i.e. flat tire, truck issues, and etc.). Click on the hyperlink to open the Downtime List view to view or add down time.
|
Labor Hours
|
The amount of hours spent completing services from the driver's log in time to their log out time.
Click the hyperlink to open the Worker Labor Hours view to add/edit hours.
|
View: Service Notifications
When a service notification is issued for a route, use the Service Notifications view to access details of the locations the notification included along with the status of their response. Hyperlinks beneath various columns on the screen provide users with direct access to specific records associated to a route.
Field Descriptions
The fields below are distinct to the Service Notifications view. The other fields in the view are described in the Standard View section.
| Column |
Description |
Sent
|
The number of service notifications sent to the stops on the route.
|
Not Responded
|
The number of sent service notifications with no response.
|
Keep As Scheduled
|
The number of services that will remain as scheduled after a notification was sent.
|
Reschedule Requested
|
The number of services that have a reschedule request.
|
View: Labor Hours
The Labor Hours view provides timestamps that show when Drivers and Helpers clocked in, clocked out, and the duration of their lunch breaks. The information is sourced either from the NavuNav app or through the Labor Hours hyperlink available in other Dispatch views. To edit a record, double-click within the line of the record, and the Worker Daily Productivity popup editor will display.
Field Descriptions
The fields below are distinct to the Labor Hours view. The other fields in the view are described in the Standard View section.
| Column |
Description |
Name
|
The name of the Driver or Helper for whom labor hour details are displayed. Click on the driver or helper's name to view their schedule for the month and access the Worker Calendar.
|
Payroll Clock In
|
The start time of an employee's work shift for the purpose of calculating their compensation.
|
Log In
|
The time the driver logged into the NavuNav app to begin their route.
|
Lunch Start
|
The time the driver clocked the start of their lunch break.
|
Lunch End
|
The time the driver clocked the end of their lunch break.
|
Log Out
|
The time the driver logged out of the NavuNav app.
|
Payroll Clock Out
|
The end time of an employee's work shift for the purpose of calculating their compensation.
|
View: Work Type
The Work Type view organizes the Dispatch screen based on the work order work type. When using this view, routes are omitted from display, but are visible in the Services List. A work type will only appear if it is linked to a service record within the specified date range defined by the From and To date fields. Hyperlinks beneath various columns on the screen provide users with direct access to specific records associated to a route.
Field Descriptions
The fields below are distinct to the Work Type view. The other fields in the view are described in the Standard View section.
| Column |
Description |
Work Type
|
The name of the routes selected by the work type assigned.
|
Pending To Post
|
The count of work orders where the Posting Status is currently marked "Pending." Click on the hyperlink to open the Services List and review the pending work orders. |
Ready To Post
|
The count of work orders where the Posting Status has been changed to "Ready to Post."
Click on the hyperlink to open the Services List and review the work orders.
|
Posted
|
The count of work orders where the Posting status has been changed to "Posted." Click on the hyperlink to open the Services List and review the work orders.
|
Billed
|
The count of work orders that have been billed. Click on the hyperlink to open the Services List and review the work orders.
|
Revenue
|
The subtotal of the charges for all work orders before surcharges and taxes for each work type.
|
View: Work Order Posting
The Work Order Posting view is helpful when reviewing routes and identifying service records that haven't been posted. With this view, users can efficiently assess work orders in 'Pending to Post' and 'Ready to Post' statuses, pinpointing necessary actions to facilitate their posting and inclusion in the upcoming billing cycle.
Field Descriptions
The fields below are distinct to the Work Order Posting view. The other fields in the view are described in the Standard View section.
| Column |
Description |
Pending To Post
|
The count of work orders where the Posting Status is currently marked "Pending."
Click on the hyperlink to open the Services List and review the pending work orders.
|
Ready To Post
|
The count of work orders where the Posting Status has been changed to "Ready to Post."
Click on the hyperlink to open the Services List and review the work orders.
|
Posted
|
The count of work orders where the Posting status has been changed to "Posted."
Click on the hyperlink to open the Services List and review the work orders.
|
Billed
|
The count of work orders that have been billed.
Click on the hyperlink open the Services List and review the work orders.
|
Revenue
|
The subtotal of the charges for all work orders before surcharges and taxes for each route.
|
View: Crews
The Crews views is designed to be industry specific for managing industrial waste which requires a crew to work the disposal process.
Field Descriptions
The fields below are distinct to the Crews view. The other fields in the view are described in the Standard View section.
| Column |
Description |
Crew Members
|
|
Labor Summary
|
|
Materials
|
|
View: Vendor - Routed
The Vendor - Routed view shows the the route details for each vendor for each day.
Field Descriptions
The fields below are distinct to the Vendor - Routed view. The other fields in the view are described in the Standard View section.
| Column |
Description |
| Vendor |
The vendor (third party) assigned to the route.
|
| Pending To Post |
The count of work orders where the Posting Status is currently marked "Pending."
Click on the hyperlink to open the Services List and review the pending work orders. |
| Ready To Post |
The count of work orders where the Posting Status has been changed to "Ready to Post."
Click on hyperlink open the Services List and review the work orders.
|
| Posted |
The count of work orders where the Posting status has been changed to "Posted."
Click on the hyperlink to open the Services List and review the work orders.
|
| Billed |
The count of work orders that have been billed.
Click on the hyperlink open the Services List and review the work orders.
|
| Revenue |
The subtotal of the charges for all work orders before surcharges and taxes for each route.
|
View: Vendor - Orders
The Vendor - Orders view shows the route details for vendors.
Field Descriptions
The fields below are distinct to the Vendor - Orders view. The other fields in the view are described in the Standard View section.
| Column |
Description |
Vendor
|
The name of the vendor the route belongs to.
|
Scheduled
|
The count of scheduled services, or "stops." Click on the hyperlink to open the Services List.
|
Notifications Sent
|
The count of service notifications sent to the vendor.
|
Vendor Not Responded
|
The count of service notifications the vendor has not responded to.
|
Vendor Accepted
|
The count of service notifications sent to the vendor.
|
Vendor Completed
|
The count of vendor completed services.
|
Vendor Rescheduled
|
The count of vendor services that have been rescheduled by the vendor.
|
Vendor Exceptions
|
The count of vendor services that could not be completed due to an exception.
|
| Pending To Post |
The count of work orders where the Posting Status is currently marked "Pending."
Click on the hyperlink to open the Services List and review the pending work orders.
|
Ready To Post
|
The count of work orders where the Posting Status has been changed to "Ready to Post."
Click on hyperlink open the Services List and review the work orders.
|
Posted
|
The count of work orders where the Posting status has been changed to "Posted."
Click on the hyperlink to open the Services List and review the work orders.
|
Billed
|
The count of work orders that have been billed.
Click on the hyperlink open the Services List and review the work orders.
|
Revenue
|
The subtotal of the charges for all work orders before surcharges and taxes for each route.
|
Views: Weekly by Route, Work type, Equipment, LOB, Route and Inventory Move
The 'Weekly by' uses the dates in the From and To fields to determine what week(s) in the year to display route information for. Service Records for each route are then organized into Scheduled, Done and Exceptions categories.
Field Descriptions
The fields below are distinct to the Weekly by Route view. The other fields in the view are described in the Standard View section.
| Column |
Description |
| Sunday - Saturday |
Categorizes the screen by the day of the week.
|
| SCH |
The number of scheduled services for that day of the week for a route.
|
| Done |
The number of completed services for that day of the week for a route.
|
| EXC |
The number of service exceptions for that day of the week for a route.
|
Related Articles:
Dispatch Basics
Active Dispatch
Route Optimization
Truck and Worker Calendars
Screen Share: Create or Join a Screen Share Session - helpful for troubleshooting. Provides a system user access to the driver's screen.
