Updated Articles

  1. Release Version 74 [Archive]

    The release notes in this article correspond to release version 74.   Screens and logic may have changed in newer versions. Helpful Tip: To search for text using CTRL-F, you must first click on the Expand All Sections ...
  2. Release Version 73 [Archive]

    The release notes in this article correspond to release version 73.   Screens and logic may have changed in newer versions. Helpful Tip: To search for text using CTRL-F, you must first click on the Expand All Sections ...
  3. Release Version 72 [Archive]

    The release notes in this article correspond to release version 72.  Screens and logic may have changed in newer versions.   Helpful Tip: To search all text using CTRL-F, you must first click on the Expand All Sections button. E...
  4. Release Version 71 [Archive]

    The release notes in this article correspond to release version 71.   Screens and logic may have changed in newer versions. Helpful Tip: To search all text using CTRL-F, you must first click on the Expand All Sections ...
  5. Release Version 70 [Archive]

    The release notes in this article correspond to release version 70.   Screens and logic may have changed in newer versions. Helpful Tip: To search all text using CTRL-F, you must first click on the Expand All Sections ...
  6. Finance Charges and Other Fees

    Pathway:  Setup > Account > Account Class > Finance Charges and Other Fees This article explains how to configure finance charges and other fees, which can be applied to an account's invoice during billing. To allow flexibility across acc...
  7. Note Type Setup

    Pathway:  Setup > Account > Note Type Note Type Setup is used to create various note types available for selection when adding a note via the 'Add Note' option on the customer service screen calendar. Permissions The fol...
  8. Collection Group/Agency Setup

    Pathway:  Setup > Accounting > Collection Group / Agency The Collections Group Setup screen is used to create and manage the collection groups and agencies that can be assigned to accounts. This screen allows you to set up profiles for bo...
  9. Database Query

    Pathway:  Database > Database Query A database query is a request for specific information from modeled data sources in the database. It allows you to retrieve, export, and review data stored in the database by specifying certain criteria...
  10. Add Appointment

    Pathway:  Accounts > Search > Accounts Add an appointment to a customer's account for future meetings, events and followups. An appointment can be added from the account's menu option,   or by right clicking within the calendar. ...