Updated Articles

  1. Billing (Accounting) - Billing Error Message Returned (20964)

    We’ve resolved an issue where some billing jobs would get stuck in a “Processing” status and return an error after processing failed. This was related to a recent enhancement to anniversary billing proration logic and is now working as expected. A...
  2. Sales Tax (Standard Reports) - Logic Updated to Taxable and Non Taxable Reporting Outputs (21158)

    An issue that caused non-taxable revenue to display under the Taxable Revenue column in the Sales Tax Report has been corrected. Pathway: Reports > Standard Reports > AR > Sales Tax ...
  3. Service History Report

    Pathway:  Reports > Standard Reports > Accounts > Service History The Service History report provides a comprehensive overview of all service activity for sites associated with an account. By specifying a time-frame, detailed work orde...
  4. AR Account Activity Report

    Pathway:  Reports > Standard Reports > Account > AR Account Activity The AR Account Activity report   provides a detailed transaction history for all sites associated with an account. Each transaction entry includes key informatio...
  5. Payment Batch Listing

    Pathway:  Reports > Standard > AR > Payment Batch Listing  The Payment Batch Listing report provides a detailed view of payment batches for a selected period, with an optional filter for bank account . It includes key informatio...
  6. Aging Report

    Pathway:  Reports > Standard Reports > AR > Aging The Accounts Receivable (AR) Aging report provides a clear and organized overview of outstanding customer invoices to help monitor payment trends. This report displays account ba...
  7. Aging Details To Date

    Pathway:  Reports > Standard Reports > AR > Aging Details To A Date The Aging Details To A Date  report provides aging details for accounts in the selected division based on the date entered. It includes a detailed, transaction-level v...
  8. Operations Report

    Pathway:  Reports > Standard Reports > AR > Operations Report The Operations Report offers a weekly breakdown of service codes and their corresponding revenue amounts. Upon generation, the report is divided into three sections to analy...
  9. Aging Summary To Date

    Pathway:  Reports > Standard Reports > AR > Aging Summary To A Date The Aging Summary To A Date report summarizes the aging details for accounts in the selected division based on the date entered.   It provides a snapshot of accounts re...
  10. Bill Group Setup

    Pathway:  Setup > Accounting > Bill Group A Bill Group establishes the billing settings an account will follow and is assigned when an account is created. Because accounts often share the same billing criteria, a single Bill Group can...