Trial FAQs

For full details on our plans and pricing, see:

• Plans
• Pricing
  

For other plan or pricing questions not answered there, see: Plans and trials FAQ.

All trial accounts come it at our Flex plan level. If you'd like to update to Business or Enterprise, see How do I update my trial to the Business or Enterprise plan? for more details.

You can add user seats in your KnowledgeOwl trial at any time.

To add more users to your trial, you'll:

• Update Your Account > Account to increase the number of Content Editors, then click Change Plan in the Plan Cost section to save those changes
• Create the user in Your Account > Users

See more detailed instructions in our Support knowledge base: How do I add more users to my trial?

What role should I use for the new users?

When you sign up for a trial, your account is created with:

• A Login Type of Self administered username and password
• The Full Account Admin box checked
• In Knowledge Base Access, the Editor role on the knowledge base you created

If you want your other users to have the same permissions as you, you can copy these exactly. The Full Account Admin box is not required for people to test or use the functionality. The Writer role has fewer permissions than the Editor, and you can also create custom roles if you'd like. See more detailed information on the default Editor and Writer role permissions as well as how to create custom user roles in our Support knowledge base: User roles & custom roles

You can add more knowledge bases in your KnowledgeOwl trial at any time.

To add more users to your trial, you'll:

• Update Your Account > Account to increase the number of Knowledge Bases, then click Change Plan in the Plan Cost section to save those changes
• Head to the main dashboard to Create an additional knowledge base
• Assign that knowledge base to other users in their Knowledge Base Access

See more detailed instructions in our Support knowledge base: How do I add more knowledge bases to my trial?