Updated Articles

  1. Build a New Article

    Titling Conventions New Screen Name the article the same name as the screen. Process/Workflow Articles This is ultimately up to the author and how they prefer to name the article. As a best practice, use the action being performed as the...
  2. Best Practices

    Headers Main Header Use Heading 2 for each main section title. Color should be blue Breakout Section Headers Use Heading 3 or 4 for each child section of a main section.  Refer to the Color Scheme below for the color C...
  3. Snagit

    Capture an Image To capture an image, press down on Shift + Control + S Image Effects In Snagit, each image should have Border and Shadow selected so the image stands out on the documentation.  Border and Shadow Example  ...
  4. Versioning and Activating an Article

    Versioning Articles To hide articles actively being worked on from customer view, versioning should be used.  Version Naming Conventions To version an article, select the Add Version (1) drop down located on the right side of th...
  5. Inbound Ticket Creation (Scale)

    Pathway:  Operations > Inbound / Outbound Before using the Inbound / Outbound screen, specific scale-related setup requirements must be completed. Refer to the Scale-In Setup article for necessary setup information.  Permiss...
  6. Process Cash Pay Customers

    Pathway:  Operations > Inbound / Outbound > Inbound (tab) For cash-pay customers, consider using the following inbound scale process to ensure all transactions are captured and to enhance scale house efficiency.  For more information on s...
  7. Division (Setup / System) - Additional EDI account field added (20504)

    To support a second EDI account, a new Republic EDI Company ID field has been added to the Integrations tab in Division Setup.  Pathway: Setup > System > Division ...
  8. Rate Update Batch (Sales) - 'Months at Current Rate' filter not saving value (20533)

    An issue has been resolved that caused the Months at Current Rate filter in Site Service Rate Update Batch from saving and returning results.  Pathway : Sales > Rate Update Batch ...
  9. Facility (Setup / Operations) - Default Inbound Material Not Defaulting on New Tickets (20587, 20625)

    An issue has been resolved that was preventing the material set as the Default Inbound Material at the facility from appearing as the default when a new inbound work order is created.  Pathway: Setup > Operations > Facility   |  Oper...
  10. Order Processing

    Pathway:  Accounts > Order Processing The Order Processing screen offers a platform to review new customers (and their services), service changes for existing customers and online on-call orders received from the portal. It allows for adj...