In response to customer feedback, we've restored the previous Scheduled Date functionality for inbound / outbound workflows.
With this update, tickets will retain their original Scheduled Date when marked complete, even if completion occurs on a different date. This applies whether the ticket is completed by changing its status manually or through the Mark Completion prompt.
This change reverses the scheduled-date updates introduced in NAVU-22232 and NAVU-22730 and are included in the Release 85.1 Hotfix and the Release 86.
