Popular Articles

  1. AR Payment Batch (Accounting) - Improvement of Payment Transfer Handling (17502)

    The logic in AR Payment Batch has been updated to prevent un-posting a batch if it includes a payment transfer. If the Un-Post button is disabled, a message will display at the bottom of the screen, indicating one or more payments in the batch inc...
  2. Department Setup

    Pathway:  Setup > System > Department Department Setup populates the list of options in the Department field when adding or updating a user account. Assigning departments to user accounts helps in daily operations such as managing tasks....
  3. Appointment Type Setup

    Pathway:  Setup > Account > Appointment Type Appointment Type Setup is used to create a list of appointment types a user can select from when creating an appointment for an account.  Permissions The following permissions a...
  4. Accounts - Calendar and Rate History Updates in Relation to Rate Update Batch (14835) [Enhancement]

    Calendar and Rate History in the Customer Service screen have been updated to display the Rate Update Batch and the Rate Update Batch Note upon hover. ...
  5. Create Invoice (AR History) - Message to Display if 'Generate Invoice' Button is Disabled (16349) [Enhancement]

    On the Create Invoice screen, if the Generate Invoice button is disabled, users will see the following reason displayed: "Unable to generate invoice; this account is part of an in-progress billing batch." Pathway: Accounts > Customer Se...
  6. NavuNav (Android) - Logic Updated to Handling of 'Do Not Service' Status (16600)

    In NavuNav (Android), 'Do Not Service' servicing logic was updated to allow drivers to service the stop, take photos, and add tasks.  Residential Mode: the screen was updated to display a popup window with 'Do Not Service' and the reason code in r...
  7. Photos (Accounts) - Updates to Photos in Accounts (17580)

    The following updates and fixes have been applied to the Photos tab in Photos, Attachments, Purchase Orders and Waste Profiles: The Work Order # column has been renamed to Source and now displays the ID of the source associated with the phot...
  8. Routing and Collection (Transfer Manifest)

    Manifest Consolidation is the process of combining waste material into   one manifest for transfer to a location where it will be destroyed. This article details the setup required for a route and the driver's collection process. Routing Pathw...
  9. User Location - User Drop Down Selections Displaying - (15323)

    A reported issue has been resolved that prevented the user names from displaying in the User drop down if "Hourly Breadcrumb" was selected for the Location Type.  Pathway:  Sales > Maps > User Location ...
  10. Map Nearby (Search) - Tooltip Updated (16484) [Enhancement]

    The tooltip that displays for nearby service locations to a searched location has been updated to include its Service Region and Tax Region information.  Pathway:  Accounts > Search ...