New Articles

  1. Route Management Overview

    Pathway:   Operations > Route Management The Route Management tool is used to manage new and existing stops on a route and should be included in daily operation activities. This article details the functionality and purpose o...
  2. Rate Update Batch (Sales) - Updates to Voiding a Batch (17608)

    Previously, the Reason Code and Net Variance fields were displayed when voiding a batch. With this update, those fields are now hidden, leaving only the Notes field visible. Pathway:   Sales > Rate Update Batch ...
  3. Route Management (Operations) - New 'Reset Sequence to 0 on Reroute/Reschedule' Checkbox (17500) [New Feature]

    A new 'Reset Sequence to 0 on Reroute/Reschedule' checkbox has been added to the Current tab of the Route Management screen. Checked : Assigning a new route or rescheduling a service will set the New Sequence to 0 . Unchecked : Assigning...
  4. AR Aging Management (Accounting) - Min. Past Due Balance Filtering Fix (17582)

    The Min. Past Due Balance filter on the AR Aging Management screen has been corrected to properly filter by the past due amount instead of the total amount. Pathway: Accounting > AR Aging Management ...
  5. Billing (Accounting) - Hyperlinks Added to Counts (17475) [New Feature]

    In Billing, the counts in the Invoice Count, Print Count, Notification Count, and Auto Pay Enrolled columns are now displayed as hyperlinks. Clicking a hyperlink opens a popup window with detailed information. Pathway: Accounting > Billi...
  6. GL Segmentation Setup (Accounting Setup) - Segment Length Increased (17517)

    GL Segmentation has been updated to limit the total length, including separators, to a maximum of 30 characters. Pathway: Setup > Accounting > GL Segmentation ...
  7. GL Batch Export - Quickbooks Integration

    Pathway:  Accounting > GL Transaction Processing Export GL batches from Navusoft into an Excel file for uploading into QuickBooks using the process outlined here. This documentation outlines the steps within Navusoft, provides recommendat...
  8. Calendar (Accounts) - Calendar Timestamp to Use Local Time (17445)

    The calendar's timestamp has been updated to align with the time zone configured for the division associated with the site. Pathway: Accounts > Customer Service Screen ...
  9. Route Setup (Setup/Operations) - Label Changed for Primary Line of Business (17533) [New Feature]

    In Route Setup, the Line of Business label in Update Route has been renamed to Primary Line of Business . This label now appears in the Line of Business tab to clearly indicate the primary line of business for a route. Additionally, a count of al...
  10. Active Service (Accounts) - Updates to Add/Edit Service (17469, 17535) [New Feature]

    The following enhancements have been applied to the Active Service screen: Delivery and removal workflow fields are now hidden when 'Company' is not selected for Equipment Ownership, as the company is not responsible for the delivery or removal of...