New Articles

  1. State / Province / Region Setup

    Pathway: Setup > System > State / Province /Region The State / Province / Region Setup screen allows for the configuration of a maximum credit card processing fee (%) by location. Settings in Account Class Setup determine whether a f...
  2. [75.1 Release] AR History (Accounts) - Auto Apply Process Not Applying Unapplied Payments (18988)

    An issue has been resolved that prevented the Auto Apply link in AR History from applying unapplied payments to open invoices.  Pathway: Customer Service Screen (Accounts) > AR History ...
  3. [75.1 Release] Edit Active Service (Accounts) - Credit Amount Not Displaying for Ended Services with Proration Configured (18986)

    When a service was terminated during a billing period that had already been invoiced, and proration was configured for the service code, the prorated credit amount did not display on the Edit Active Service screen. This has been resolved. ...
  4. NavuNav (Android) - Wrong Phone Number Appearing on Map Tooltip (18853)

    A sporadic issue has been resolved that was causing the previously viewed account's number to display in the tooltip of the next site the driver was viewing when a phone number doesn't exist for the site.  ...
  5. NavuNav (Android) - Stops Switching Back from Completed to Pending (18327)

    An issue identified in beta version 6.3.17 caused completed stops to revert to pending when a driver applied a resolution while the application was offline. This has been resolved.  ...
  6. NavuNav (Android) - New Sequence Order Added to Sort/Filter Screen (18316) [New Feature]

    A new Sequence Order toggle has been added to the Filters screen, allowing drivers to choose how stops are sequenced. Selecting "Working Sequence" updates the next stop to be labeled as '1' each time a stop is completed. Alternatively, selecting ...
  7. NavuNav (Android) - Conversations Screen Not Displaying Users (18332,18873)

    An issue has been resolved that prevented users from appearing on the Conversation screen in the NavuNav (Android) driver app, preventing drivers from sending and receiving messages. Additionally, when a new message comes in, a sound will play and a...
  8. NavuNav (Android) - Photo Enlarge/Exit Triggers App Crash (18889)

    An issue has been resolved in the NavuNav application that caused it to crash when a driver captured a photo, enlarged it, clicked back, and attempted to recapture the photo. ...
  9. Dispatch (Operations) - Unable to View and Edit Labor Hours (18981)

    An issue that prevented labor hours from being viewed or edited has been resolved. Pathway: Operations > Dispatch [Route Data Entry (view) ] > Worker Labor Hours ...
  10. Inventory Management (Operations) - Equipment Details Not Displaying at the Bottom of the Inventory Management Screen (18977)

    An issue that prevented equipment details from displaying at the bottom of the Inventory Management screen has been resolved. Pathway: Operations > Inventory Management  ...