New Articles

  1. Account Calendar - Holiday Schedule Displays on Account Calendar (13983) [Enhancement]

    An enhancement has been made to display scheduled holidays on the account's calendar. Holidays are added in Setup > Operations > Holiday Schedule . If a date includes more than one holiday, only the first holiday will display on the calendar in the...
  2. Operations (Dispatch) - Route Labor Summary Edit Hours Fields (14272) [Enhancement]

    An update was made to the Route Labor Summary tool available in Dispatch ( 'Crews' grid view) to allow editing of the Scheduled Hours and Actual Hours fields. Pathway:  Operations > Dispatch >  ...
  3. Bulk Update - Results of Auditor Update Were Not Displaying as Expected in Account Information(14079)

    Previously, when the Bulk Update tool was used for Auditor information changes, the change was not displaying in either the Edit or View options for an account. This has been fixed. Pathway: Accounts > Search (Accounts) > Account Sc...
  4. Dispatch (Service Notifications View)- Sent Column Link Updated (14117)

    Previously, an issue prevented results from populating after a link was selected from the Sent column of the Dispatch screen. This has been resolved. Pathway: Operations > Dispatch ...
  5. Accounts - Calendar Time Displaying Correctly (14573)

    Previously, Time Stamps on the calendar were displaying as the Server Time instead of the Local Time. A fix has been installed so that timestamps after the update will be recorded and display local time properly. Pathway : Accounts > Search...
  6. Disposal Detail Report – Sort Order Updated (14052)

    The Disposal Detail Report has been updated to sort dates in descending order with the most recent date/time displayed at the top. Pathway: Reports > Standard Reports > Operations > Disposal Detail ...
  7. Operations (Route Management) - Update to Excel Export Location ID And Address Information Columns - (14429)

    Previously, when information from the Current tab in Route Management was exported to Excel, Location ID and Address information were   displaying in the same column. This has been updated to display them in separate columns. Pathway: ...
  8. Reports (Standard Reports) - Permission Update to View/Use Disposal Details Report (14565)

    A permission related issue was preventing users from viewing the Disposal Details Report. This has been resolved and users must be assigned permission 298 'Standard \ Operations Reports' to access the report. Pathway:  Reports > Standard ...
  9. Account (Service Records)- Worker Availability Updated on Labor Tab (14225, 14312) [Enhancement]

    The Labor tab on the Service Record has been updated to display unavailable workers in red text. Workers display as unavailable if they have an availability exception, or if servicing is scheduled for a day the worker is indicated as Not Available ...
  10. Operations (Dispatch) - Services List Auto Save Changes (14498) [Enhancement]

    The Save  button has been removed from Services List. Screen logic has been updated to automatically save as changes are made. Pathway:  Operations > Dispatch > Services List ...