New Articles

  1. (ALL) Database Module RNs

    Bulk Update - Division Added to Target Table Field in Bulk Update Tool (13840) [Enhancement] An enhancement has been made to the target field in the bulk update tool. Division is now an available option in the Target Field d...
  2. Service History - Manifest Print Option Fixed (13844)

    Previously, an error message would display when attempting to print a Manifest from the Service History section in the Customer details screen. This has been fixed. Pathway: Customer > Search > Service History (Customer Det...
  3. Edit Contact - Unable to Assign Sites to a Contact (13839)

    A fix has been made to the Customer Portal Access tab in Edit Contacts to display all site locations when the selection is removed from the Account (All Sites) check box. Pathway: Customer > Search > Contacts (Edit Contact)...
  4. Inactivity Fees - Visible On The Calendar (13851) [Enhancement]

    The calendar details for a service location has been updated to display inactivity fees for active services where the service frequency was set to 'On Call'. Charges will begin to display after the established grace period has e...
  5. Database - Added Excel Export option (Enhancement) (13915)

    We have added an option to Export to Excel in the right corner of the Notification History Screen. Pathway: Database > Notification History Articles: N/A ...
  6. AR History - Account Statement Letter (13957) [Enhancement]

    The Statement letter, available in the customer's AR History, has been updated to include the division's phone and email address in the header. Pathway: Customer > Search > AR History - Statement Articles: N/A ...
  7. Account Calendar (Notes Display) - Expanded Description Column to Display all Characters of a Note (14118) [Enhancement]

    The Description column has been expanded to display all characters of a note when Account Calendar is displayed in 'List View'. Pathway: Accounts > Search (Account) ...
  8. Reports - 67 Release

  9. Surcharge Window - Surcharge Group was not displaying all Surcharges as shown in Surcharge Window (13841)

    Now showing all surcharges in the Surcharges Window. Pathway: Customer > Customer Details Articles: N/A ...
  10. Notifications - Text message notifications being sent out with UTC time instead of the correct time (13845)

    Previously when a text message notification was received they appeard on UTC time. This has been fixed to appear in the time zone of the account. Pathway: Customer > (search) Account > calendar Articles: N/A ...