New Articles

  1. Contact Role Setup

    Pathway:  Setup > Account > Contact Role Contact Role Setup  allows users to create different contact roles providing the ability to filter contacts by certain role types. Field Descriptions Fields De...
  2. AR Payment Batch (Accounting) - Cash Payments and CC Payments Placed in Same Batch (21333)

    Logic has been updated for scale tickets so cash payments and terminal credit card payments are posted to separate AR Payment Batches. Previously, both payment types were posted to the same batch.  Pathway: Accounting > AR Payment Bat...
  3. AR History (Accounts) - New Permission Added to Rebate/Refund Checks (21041)

    Permission 486 (Void Rebate / Refund Check) has been added to limit users from being able to void a rebate or refund a check at the transaction level.   If the user does not have permission 486 in addition to not having its parent permision,...
  4. Account Requests (Accounts) - Rename Complaints to Account Requests (21338)

    Previously, Account Requests were labeled as 'Complaints' in several areas.  Considering that most requests submitted are not complaints, the labeling has been updated from "Complaints" to "Account Requests." The three areas affected were on the...
  5. Credit Card / ACH Reconciliation (Accounting) - Not Showing Scale Ticket Payments (20841)

    The issue with all payments not being included in the Credit Card / ACH Reconciliation has been resolved.  It was identified that payments made on a scale ticket were being omitted because “Scale” was not included as a Source option. The issue was...
  6. Route Management (Operations) - Intermittent Error Received When Renumbering/Resequencing Stops (20563)

    An intermittent issue that caused an error message to display when attempting to renumber or resequence stops has been resolved. ...
  7. Bill Group (Setup / Accounting) - Rename Min Account Rules Fields and Titles (21250)

    The wording for the Print Rule and Notification Rule titles and each field on the  Minimum Amount Rules tab on the Update Bill Group  screen has been updated to increase clarity. In addition, a note was added at the bottom to explain how to omit...
  8. NavuNav (Android 6.7) - Enhancement to Support Different Device Font Sizes (21173)

    In the NavuNav 6.7 release, enhancements have been made to improve the display of address information on the Stop Detail screen when larger font sizes are enabled on a device. Previously, increased device font settings could cause address text to ...
  9. Unapplied Management (Accounting) - Bill Group Filter Cleared when Multiple Divisions Selected (20898)

    An issue has been resolved where the Bill Group drop down would clear after the screen was loaded and multiple divisions were selected. Pathway: Accounting > Unapplied Management ...
  10. Customer Portal - Submit a Request

    Pathway:  Customer Portal > Submit an Online Request The Submit Request  feature in the Customer Portal allows customers to submit a request. An account request is a specific action or information requested by a customer. To understand...