New Articles

  1. NavuNav (Android) - Logic Updated to Expand Availability of Disposal Entry (19518)

    Created On: 10/13/2025 in Release Notes Home Release 76 NavuNav 6.5
    In previous versions of NavuNav (Android), the Disposal Entry option was only available once a work order was marked Complete . In version 6.6, this functionality has been expanded to also display for work orders with an In Progress status. Dispo...

  2. NavuNav (Android) - "Skip" Option Added to Clock Out Process (19373) [New Feature]

    Created On: 10/09/2025 in Release Notes Home Release 76 NavuNav 6.6
    In NavuNav version 6.6, users are provided the option to skip the Post-Trip inspection. When selected, the application will close automatically, and the user will be logged out. ...

  3. NavuNav (Android 6.5.7) - Site Inventory Displaying Items from Previous Work Order (19430)

    Created On: 10/08/2025 in Release Notes Home Release 76 NavuNav 6.5
    Previously, when viewing the Site Inventory section in NavuNav Android, inventory from the previous work order could appear instead of the current one. This issue has been corrected.  ...

  4. Lock Box Payment Import Format 3

    Created On: 10/06/2025 in Accounting Home AR Payment Batch
    Pathway: Accounting > AR Payment Batch The Lock Box 3 Import Format is used to import payment information into the AR Payment Batch . Before importing, an AR Payment Batch must be created. Once the batch is ready, the import file can be...

  5. On Call Orders (Accounts) - Update to Information Displayed on Screen (16496)

    Created On: 09/30/2025 in Release Notes Home Release 76 Accounts - Release 76
    The Create On Call Order  screen has been updated to include the following information as it applies:  COD - Payment Required  Business Hours The Edit Service Record screen has been updated to include the following information as it applies:...

  6. Work Orders (Accounts) - Updated to Work Order Format 2 (19407)

    Created On: 09/29/2025 in Release Notes Home Release 76 Accounts - Release 76
    Work Order Format 2 has been updated to display both the route number and the driver’s name. ...

  7. NavuNav (Android) - Logic Updated to Improve App Memory Usage (19401)

    Created On: 09/26/2025 in Release Notes Home Release 76 NavuNav 6.5
    An enhancement has been made to the NavuNav application to resolve an issue where the app consumed excessive memory when offline for extended periods while stops were still being serviced. ...

  8. Service Record (Accounts) - 'Display in Customer Portal' Not Respecting Account Class Setup Setting(19343)

    Created On: 09/26/2025 in Release Notes Home Release 76 Accounts - Release 76
    An issue was identified where, if a driver marked a stop with an exception and attached a photo, and the account class setting Default Work Order Photo – Display in Customer Portal was set to Yes , the service record incorrectly showed Display i...

  9. Database Query (Database) - New Query Added (19067)

    Created On: 09/26/2025 in Release Notes Home Release 76 Database - Release 76
    A new query entity 'Customer Service Activity History' has been added to the Database Query tool.  The image below captures the display fields the new query includes.  Pathway: Database > Database Query ...

  10. System Options (Setup) - Field Renamed In Online Order (19362)

    Created On: 09/25/2025 in Release Notes Home Release 76 Setup - Release 76
    The Online Order field previously labeled Default Service Region has been renamed to Fallback Service Region (If None Matched) and now includes the option to be cleared.   Additional information about this setup:  If a customer's address ...
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