New Articles

  1. Statement (Accounts) - Reformat to Support Large Amounts (21726)

    Updated the printed statement format to ensure large total and balance amounts display correctly without being truncated.  Pathway :   Account > AR History > Statement > Print Statement ...
  2. Customer Service (Accounts) - Adding PO Number in Site Details No Longer Clears County (21654)

    The issue where the the system would clear the county field when a PO Number was added to a Site has been fixed. As shown below, the county value is no longer being cleared.  ...
  3. Surcharge (Accounting) - Work Order and Manual Charge Batch Types Properly Calculate Level 2 Surcharges (21850)

    An issue where Work Order (WO) and Manual Charge billing batches were not calculating Level 2 surcharge fees correctly has been fixed.   The Level 2 surcharge fee is now being calculated based on the sum of the Base Rate and any Level 1 fees (like...
  4. Services List (Operations) - Addition of 'Seconds' to Timestamp in Sequence Column (20803)

    To better accommodate haulers whose drivers service multiple stops at a single location, also referred to as community stops, seconds have been added to the completion time displayed in the Services List. This enhancement helps prevent identical t...
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  7. Site Notes

    Pathway:  Customer > Search - Account This article details notes that are available at the site level. Site Level notes will display ONLY on the site they were added to. Permissions The following permissions are required ...
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