The Collections Type Setup screen is used to set up and manage the collection types that can be assigned to accounts. A Collection Type is a classification code used to categorize accounts that are no longer in good standing and are typically used to differentiate between levels of delinquency.
The Collection Group/Agency is the entity assigned to handle the debt while the Collection Type defines the nature or stage of the collection process.
Permissions
The following permissions are required to create collection groups and agencies:
Field Descriptions
Add Collection Type
To add a new Collection Type, use the following steps. Once created and active, the Collection Type will be available for selection in drop-downs and filters within the system, such as the Status Management and the AR Aging Management screens.
Edit a CollectionType
To edit an existing Collection Type or activate/deactivate it, use the following steps.
Assign a Collection Group/Agency
Once a collection type is defined, it can be assigned via the Add/Edit Account screen which is accessed via the Edit Account screen. Note: The system requires all active services across all sites to be ended before the account status can be updated to Internal or External Collections. In addition, a collection type cannot be selected for active accounts.
Related Articles
Status Management [Collection Accounts]