Work Type Event Class

Pathway: Setup > Operations > Work Type Event Class


Permissions

Screen Descriptions

Add: Work Type Event Class 

Inactivate a Work Type Event Class

Available Actions (Tab)

Once a Work Type Event Class has been created, use the Available Actions tab to add item(s) to the work type event class. Selecting the work type event class from the upper grid indicates the assignment location for the items.


Field Descriptions: Available Actions

Setup: Add Work Type Event Class Item 

Setup: Work Type Switching

Within Work Type Event Class Item, an optional setting is available to allow for the manual switching of work types on a Service Record. The process to configure this setting is outlined below. 

Work Type Configuration

Switch the Work Type on the Service Record

If a work type has switching configured, a switch icon is displayed. Select the icon to confirm the work type the service record will be switched to.