Updated Articles

  1. Payment Batch Listing - Excludes Payment Batches With a Null Posted Time Stamp (16086)

    The discrepancy between the total amount in the Payment Batch Listing and other AR analysis tools has been resolved. Previously, if a payment batch did not have a posted timestamp, it was excluded from the total calculation in the Payment Batch Lis...
  2. Accounts - Unable to Process Payment Using Credit Card On File (16139)

    The issue preventing users from processing payments with the payment method on file and hindering the calculation of the total amount in the Post A Payment screen has been resolved. Pathway:  Accounts > Search > Accounts ...
  3. Accounts - Service Notification Manifest Hyperlink Not Displaying (16121)

    Previously, when the Work Status of a work order was changed to 'Service Completed,' the notification email sent did not include the manifest hyperlink. This has been resolved. Pathway:  Accounts > Search > Accounts ...
  4. Sales Results Net New (Analysis) - Screen Enhancements (15875)

    The f ollowing changes have been applied the the Sales Results Net New screen: Filter  labels have been relocated to display above the filter they are associated with.   A new  'Based On' filter has been added with 'Effective Date' and '...
  5. Route Management - Route Count Added To Pending Tab (16136) [Enhancement]

    An enhancement has been made to the Pending tab in the Route Management screen to display a Count at the top of the screen. Pathway:  Operations > Route Management ...
  6. Bulk Update - 'Exclude From Past Due Notification' Target Field Option Added (16128) [Enhancement]

    The Bulk Update feature now includes a new Target Field option: 'Exclude From Past Due Notifications'. Pathway:  Database > Bulk Update ...
  7. Inbound/Outbound (Operations) - Edit Disposal/Shipment Screen Includes Internal Ticket Number (16103) [Enhancement]

    A change has been made to Edit/Disposal Shipment to display the Internal Ticket number at the top of the screen. Pathway:  Operations > Inbound/Outbound > Select Service Record ...
  8. Accounts - Service Record Weight Added to Multiple Screens (16102) [Enhancement]

    An enhancement has been made to display the Service Record Weight detail in the following locations: As a link in the Completion tab of the Service Record. Select the link to open the Service Record Weight window. In the Services List screen...
  9. Email Invoice Link - Quick Pay Link Not Loading (16120)

    The issue with the payment link for emailed invoices not loading has been resolved.    Pathway:  Customer Portal  ...
  10. Accounts - Account Name Display On Invoice Statement (16129)

    The issue causing the cut-off of account names on the invoice statement has been resolved. This affected accounts with longer names. Pathway:  Accounts > Search > Accounts ...