Pathway: Home Screen; Navu Requests Icon
The Navu Requests tool enables users to communicate issues and requests to Navusoft. After submitting a ticket request, users can track its status within Navu Requests tab set. Additionally, any changes in the ticket's status or new notes added will trigger a popup notification for all users associated with the ticket.
Field and Tab Descriptions
Field | Description |
|---|---|
Green '+' Icon | Creates a new ticket request. Any user with access to Navu Requests can create a ticket request. |
Filters (User, Product, Module, Screen) | Filter options that limit what tickets will display. |
Recent Activity | Displays a history of ticket activity including added notes, attachments and status changes. Adjust to only view activity within the last 24 hours, 7 days, 30 days or from a manually entered date range. |
Submission Pending | Includes ticket requests submitted by general users waiting to be reviewed and submitted to Navusoft by a Navu Request Administrator. A Navu Request Administrator is someone who has been given authorization (permission assigned to their user account) to submit tickets to Navusoft. |
Our Response Pending | Includes tickets waiting on a response from the submitting party. Navusoft Support will place a ticket in a status of Our Response Pending when additional information is needed from the customer side. The ticket will not progress until a response has been received. |
With Support Team | Includes tickets that have been submitted to Navusoft and are being reviewed by Navusoft Support. |
With Development Team | Includes tickets that have been submitted to Navusoft and require work from the development team. |
Installation Pending | Includes tickets where development work is complete and the updates are pending release in the next update. |
History | Contains an archive of closed tickets that can be searched and reviewed. |
Notifications
Popup Notifications
Whenever there is activity on a ticket, a pop-up notification is displayed for its associated users. Activity details can be further reviewed in the Details tab when the ticket is opened.
Navu Requests
A bubble displays above the Navu Requests icon indicating how many ticket requests are currently open. General users can only see their open ticket count. Administrative users will see an open ticket count for all users combined.