The ability to capture a signature for all scale transactions when a payment does not exist has been added to Edit Work Order. For this, the following logic is used:
- The work order must have an Inbound or Outbound event type and marked as Completed.
- The Require Signature field for the Division (Setup > System > Division > Credit Card / ACH Processing) is set to All Scale Transactions.
If the facility’s division is configured with Require Signature = All Scale Transactions, a signature should not be captured during the credit card payment. The signature is only required once at the end of the transaction.
Pathway: Operations > Inbound / Outbound