A new Notification Type 'Service In Progress' has been added to Alerts in Setup > Work Type. Customers will receive the 'Service In Progress' notification once the status of the work order has changed from Scheduled to In Progress. To enable the notification:
Create an email template and attach it to the Notification Type 'Service In Progress'
Select the green '+' icon for the notification
Pathway: Setup > Operations > Work Type
Articles: N/A