Popular Articles

  1. Active Services (Accounts) - 'Per Unit Rate' Column Added (16392) [Enhancement]

    A 'Per Unit Rate' column has been added to the Active Services section of the Customer Service screen when the Standard view is used.  ...
  2. Account Details - Screen Improvement (16441) [Enhancement]

    In the Account Details section of the Customer Service screen, Paper Bill Fee has been relocated to display under Invoice Delivery. Additionally, the red font has been enhanced. Pathway: Accounts > Customer Service Screen ...
  3. AR History (Accounts) - Applications To Invoice Screen Updates (16626) [New Feature]

    The following enhancements have been applied to the Applications To Invoice screen: An 'Applied Date' column has been added to show the date of the AR application. A 'Running Balance' column has been added and will sort in ascending order...
  4. Add Contact (Accounts) - Birthdate Field Removed From Screen (16627)

    The 'Birthdate' field in the Add Contact screen has been removed. Pathway: Accounts > Search > Accounts ...
  5. Route Management - Sort Functionality Added to Start Date (16795) [Enhancement]

    Sorting logic has been implemented for the Start Date column in the Pending tab of the Route Management screen. Pathway: Operations > Route Management ...
  6. Route Management (Operations) - Map Not Opening in Current Tab (16850)

    An issue has been resolved that prevented the map from opening when double-clicking on a single service in the Current tab of Route Management.  Pathway: Operations > Route Management  ...
  7. NavuNav Android - Banner Counts Added (16711) [New Feature]

    In the NavuNav Android application, banner counts were added to the status filters. ...
  8. Accounts - Vendor/Merchant Account Service History (14584) [Enhancement]

    A change has been  made to accounts with Account Class Type 'Vendor' or 'Broker'  to no longer display the Service History section on the Account's screen. Instead, to view service history details, right click on the active service and select View S...
  9. Safety Profile Type Setup

      Pathway:  Setup > Operations > Safety Profile Type The Safety Profile Type Setup screen is used to  identify safety issues a driver should be made aware of before servicing a site. After a safety profile is created, it must be linked to t...
  10. Customer Portal - Unposted Work Orders Displaying in Charge Amounts Before Billing (15665)

    An issue has been resolved that allowed customer's to see subtotal of amounts charged on unposted work orders in the Customer Portal.  Pathway: Customer Portal ...